How do you handle negative or unclear feedback on your work?
What the interviewer wants to hear
- Stay calm and do not take it personally
- Ask questions to find the real problem behind the comment
- Connect feedback back to the brief and goals
- Explain reasoning, suggest options and confirm next steps
Model answer
I remind myself that feedback is about the work, not about me. When feedback is unclear, like I do not like it, I ask questions: which part feels wrong, what feeling were you expecting, can you show an example you like. Often the real issue is different from the first comment, for example the client thinks it looks too young for their audience. I connect the discussion back to the brief and goal, which keeps it objective. If I believe a choice is right, I explain my reasoning briefly, but I stay open. Then I summarise the agreed changes in writing so we avoid confusion. When feedback is truly negative, I see it as information that helps me get closer to what the client needs.
Can you answer it under time pressure?
Take a timed medium round and get scored on every answer.
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