hard20 pts · first answer countsescalation-managementcustomer-communication

A threat to post publicly

A customer admin says they will post on LinkedIn about your "terrible service" unless a bug is fixed today. The fix will take three days. What is the best response?

A.Promise it will be fixed todayB.Ask them not to post or you will cancel their accountC.Acknowledge the frustration, be honest about the three-day timeline, offer a workaround and frequent updates, and escalate internally for priorityD.Ignore the threat

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A threat to post publicly

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