easy5 pts · first answer countsescalation-management

When to escalate

When should a CSM escalate a customer issue internally?

A.Never; CSMs should solve everything aloneB.When the issue has major business impact or risk, or normal channels are not resolving it in time, with clear facts and the help neededC.Every time a customer asks a questionD.Only after the customer has cancelled

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When to escalate

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