hard20 pts · first answer countschurn-preventiondiscovery

"It's budget" — or is it?

A customer cancelling says, "It is just budget." Data shows they never finished onboarding and only 3 of 25 users are active. What is the best approach?

A.Accept the reason and process the cancellationB.Offer a 50% discount right awayC.Blame the customer for not onboardingD.Gently share what you see, ask whether lack of results made the budget hard to justify, and offer a focused plan to deliver value quickly, perhaps at a right-sized scope

Discussion 0

Join free to post in the discussion.

"It's budget" — or is it?

Discussion 0

Related questions