hard20 pts · first answer countsrenewalscontracts

A feature promise in the contract

A renewing customer wants a clause guaranteeing a roadmap feature by a specific date, or a full refund. Product says the date is uncertain. What should you do?

A.Agree, because it secures the renewalB.Promise verbally but leave it out of the contractC.Tell them roadmaps are secret and refuse to discuss itD.Avoid a hard commitment; share the honest status, offer a review point or another remedy approved by leadership, and involve legal for any contract language

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A feature promise in the contract

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