hard20 pts · first answer countssla-managementcontracts
Calculate an SLA credit
Your SLA promises 99.9% monthly uptime. Credits are 10% of the monthly fee if uptime is below 99.9% but at least 99.0%, and 25% if below 99.0%. In a 30-day month there was a single 3-hour outage. What credit is due?
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