medium10 pts · first answer countsescalation-managementincident-communication

Communicating during an incident

A major outage is affecting a key customer. What is the best communication approach while it is ongoing?

A.Wait until it is fixed, then explainB.Acknowledge quickly, share what is known and the impact, give regular updates at set times, and confirm when it is resolvedC.Forward all internal engineering chatsD.Ask the customer to watch the status page and not contact you

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Communicating during an incident

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