medium10 pts · first answer countsescalation-managementincident-communication

After the outage

An outage has been fixed. What should the CSM do next with the affected customer?

A.Move on; it is fixedB.Offer a discount without explanationC.Blame the cloud providerD.Share a clear root cause analysis, what is being done to prevent it, any SLA credits due, and check the business impact on them

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After the outage

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