hard20 pts · first answer countsethical-designstakeholder-management

Asked to hide the cancel button

To reduce churn, a PM asks you to hide the 'Cancel subscription' option deep in settings and add several confusing steps. What do you do?

A.Do it, because reducing churn is a business goalB.Do it but add a small note so it is technically findableC.Push back: explain the legal risk under consumer protection rules and the damage to trust, and propose a clear cancel flow that offers pause or downgrade firstD.Escalate to HR

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