hard20 pts · first answer countsresearch-synthesisproduct-thinking

Interviews and analytics disagree

In interviews, users say they love the export feature. Analytics show only 3% of users ever use it. The PM wants to remove it. What is your best next step?

A.Keep it, because users said they love itB.Investigate the gap: check discoverability, who the 3% are and how valuable they are, then decide with the PMC.Remove it immediately, because analytics are always more reliableD.Run a survey asking all users if they want it removed

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Interviews and analytics disagree

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