Your commission plan pays most on a product that is often not the right fit for your customers. How do you handle this?

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RED SAG · Accepted Answer

In front of customers, my rule is simple: I recommend what fits their needs, even if it pays me less, because mis-sold customers churn, complain and never refer anyone. Then I would treat the comp plan as a business problem to raise, not something to quietly work around. I would gather evidence: churn, downgrade and support data for customers who bought that product without a clear fit, and any refunds or clawbacks. I would share it with my manager and sales operations, and suggest changes such as paying on retained revenue, adding a fit check before the higher rate applies, or rewarding the right mix. Most leaders want healthy revenue, and good data usually changes plans. Meanwhile I stay transparent with customers about why I recommend what I do.

Your commission plan pays most on a product that is often not the right fit for your customers. How do you handle this?

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