medium10 pts · first answer countsescalation-managementcustomer-communication

Writing the customer impact statement

Which is the best customer impact statement for an RCA?

A."There was a small blip in one service."B."The database had some issues in the morning."C."Impact was minimal and nobody should have noticed."D."From 09:10 to 10:25 GST, 18% of invoice uploads failed."

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Writing the customer impact statement

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