medium10 pts · first answer countsproduct-adoption

Low adoption of a key feature

A customer bought your product mainly for its reporting feature, but data shows only 2 of 40 users have ever opened reports. What is the best next step?

A.Send the whole user list a link to the help documentationB.Talk to the customer to understand the blockers, then run targeted training and set up reports tied to their stated goalsC.Ignore it since overall logins are still goodD.Ask product to remove the reporting feature from their plan

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Low adoption of a key feature

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