medium10 pts · first answer countsstakeholder-managementchurn-prevention

Your champion leaves

Your main contact and product champion at a mid-size account has resigned. Renewal is in five months. What should you do first?

A.Wait for the customer to tell you who the new owner isB.Offer a discount on the renewal right away to keep the account safeC.Mark the account as churned in the CRMD.Ask the champion for an introduction to their successor and other stakeholders, then re-run a short value review with the new owner

← Understanding GRR Low adoption of a key feature →