21. Talking to customers every week
A product trio sets a habit of interviewing at least one customer every week. What is the main benefit compared with one big study per year?
- A.Decisions stay informed by fresh, ongoing customer input
- B.It makes large studies completely unnecessary
- C.It ensures every result is statistically significant
- D.It lets the team skip writing notes
Show answer
Answer: A. Decisions stay informed by fresh, ongoing customer input
Continuous discovery keeps learning close to decisions, so assumptions are tested as they arise. Big studies still have a place for deep or broad questions, but small, regular contact prevents long gaps where the team guesses.
22. Working out ICE scores
Your team scores ideas with ICE = Impact x Confidence x Ease (each 1 to 10). A: 8, 6, 5. B: 6, 9, 6. C: 9, 4, 7. D: 7, 7, 4. Which idea ranks first?
- A.B, with 324
- B.C, with 252
- C.A, with 240
- D.D, with 196
Show answer
Answer: A. B, with 324
A = 240, B = 324, C = 252 and D = 196. B is not the most impactful, but high confidence and ease lift it. ICE is fast but subjective, so agree on what each score means before comparing.
23. How big a launch
Your team ships about 20 changes a month, from small fixes to a major new product. How should you handle go-to-market for them?
- A.Give every change a full press release and event
- B.Never announce anything
- C.Use launch tiers: big launches get full marketing, sales training and press; medium ones get blog posts and in-app notes; small ones go in the changelog
- D.Let each engineer decide how to announce their change
Show answer
Answer: C. Use launch tiers: big launches get full marketing, sales training and press; medium ones get blog posts and in-app notes; small ones go in the changelog
Tiering matches effort to impact, so marketing and sales can focus on what matters. It also keeps customers informed without flooding them with noise.
24. GMV or revenue
A travel marketplace processed ₹200 crore of bookings and kept ₹18 crore in commissions. In its financial statements, what is its revenue usually reported as (when it acts as an agent)?
- A.₹200 crore
- B.₹18 crore
- C.₹218 crore
- D.₹182 crore
Show answer
Answer: B. ₹18 crore
When a marketplace acts as an agent, it reports its commission as revenue, not the full booking value. GMV (₹200 crore) shows scale, but calling it revenue would mislead investors about the size of the business.
25. Ranking jobs by WSJF
Using WSJF = cost of delay / job size, which job should go first?
Job Cost of delay Job size
A 21 13
B 13 3
C 8 8
- A.A, with WSJF about 1.6
- B.B, with WSJF about 4.3
- C.C, because its numbers are equal
- D.A, with the highest cost of delay
Show answer
Answer: B. B, with WSJF about 4.3
WSJF: A = 21 / 13 ≈ 1.6, B = 13 / 3 ≈ 4.3, C = 8 / 8 = 1. B goes first because it delivers a lot of value per unit of time. Highest cost of delay alone is not the answer.
26. Confidence for a hunch
A PM has a strong hunch about an idea but no data, research or tests. Which confidence level is most honest in RICE?
- A.50% or lower
- B.It should be left blank
- C.80%
- D.100%
Show answer
Answer: A. 50% or lower
Intercom's guidance is 100% for strong evidence, 80% for some support and 50% for low confidence; anything below is a "moonshot". A hunch with no evidence belongs at the low end.
27. Shrinking a job to raise WSJF
A job has cost of delay 20 and size 8 (WSJF 2.5). A thin first slice keeps cost of delay 16 with size 3. What is the slice's WSJF?
- A.About 5.3
- B.2.5
- C.About 6.7
- D.2.0
Show answer
Answer: A. About 5.3
16 / 3 ≈ 5.3, more than double the full job. Splitting out the most valuable slice lets it ship sooner, and the rest can be scored again on its own.
28. Splitting capacity into buckets
A team splits capacity 70% core improvements, 20% new bets and 10% experiments. What is the main benefit?
- A.It removes the need to prioritise inside buckets
- B.It ensures all bets succeed
- C.It protects time for each type of work
- D.It means stakeholders never disagree
Show answer
Answer: C. It protects time for each type of work
Without buckets, urgent core work often eats everything. Fixed shares keep room for innovation and tech health. Inside each bucket, items are still ranked with a method that fits that type.
29. Fixing a leading question
Which is the best rewrite of the leading question "Don't you find bank reconciliation frustrating?"
- A."How frustrating is reconciliation, on a scale of 1 to 10?"
- B."Would a tool that automates reconciliation help you?"
- C."Walk me through the last time you reconciled your bank account."
- D."Most people hate reconciliation. Do you?"
Show answer
Answer: C. "Walk me through the last time you reconciled your bank account."
The rewrite asks for a neutral, concrete story and lets the participant show whether frustration exists. A 1–10 scale still assumes frustration, the "would a tool help" question is hypothetical and pitches a solution, and the last one adds social pressure.
30. A feature that annoys
In a Kano survey, most users of a meditation app say they would be dissatisfied if it had a public leaderboard and satisfied if it did not. How is the leaderboard classified?
- A.Reverse
- B.Attractive
- C.Must-be
- D.Performance
Show answer
Answer: A. Reverse
A reverse feature is one whose presence lowers satisfaction for a segment. Kano surveys pair a functional question ("if it had X") with a dysfunctional one ("if it did not have X") to reveal this, which a simple "do you want X?" survey would miss.
31. Calculating an opportunity score
Outcome-driven innovation scores an opportunity as importance + max(importance − satisfaction, 0), using 1–10 ratings. An outcome has importance 9 and satisfaction 3. What is its score?
- A.12
- B.6
- C.27
- D.15
Show answer
Answer: D. 15
The gap is 9 − 3 = 6, so the score is 9 + 6 = 15. Scores above about 10 suggest under-served needs worth pursuing. If satisfaction exceeded importance, the gap term would be 0.
32. Sizing a market from the bottom up
There are about 2,00,000 small clinics in India. You can realistically serve the 30% in the cities you cover, and you charge ₹24,000 a year. What is your serviceable market (SAM) per year?
- A.₹480 crore
- B.₹14.4 crore
- C.₹144 crore
- D.₹1,440 crore
Show answer
Answer: C. ₹144 crore
Serviceable clinics are 2,00,000 × 30% = 60,000. Revenue is 60,000 × ₹24,000 = ₹1,44,00,00,000, which is ₹144 crore. ₹480 crore would be the total market across all clinics.
33. Top-down or bottom-up sizing
Why do investors and leaders usually trust a bottom-up market size more than a top-down one?
- A.It always gives a bigger number to show investors
- B.It is built from countable customers and real prices
- C.It comes from published industry reports
- D.It avoids having to choose a target segment
Show answer
Answer: B. It is built from countable customers and real prices
Bottom-up sizing multiplies the number of reachable customers by what they would actually pay, which forces you to state assumptions you can check. Top-down figures ("1% of a huge market") hide those assumptions.
34. Working out an ICE score
Using ICE scoring where each factor is rated 1–10 and multiplied, an idea has impact 8, confidence 5 and ease 6. What is its score?
- A.19
- B.240
- C.48
- D.400
Show answer
Answer: B. 240
ICE = impact × confidence × ease = 8 × 5 × 6 = 240. Some teams average the three instead (6.3 here), so always state the method. ICE is quick, but subjective ratings make it easy to bias.
35. Organising a roadmap by theme
Why do many product teams organise roadmaps around themes such as "Faster month-end close" instead of feature lists?
- A.Themes keep focus on problems while leaving room to choose solutions
- B.Themes allow the team to avoid setting any priorities or making trade-offs at all
- C.Feature lists are not allowed in agile frameworks
- D.Themes make the roadmap longer and more detailed
Show answer
Answer: A. Themes keep focus on problems while leaving room to choose solutions
A theme names a customer problem or goal. It aligns stakeholders on why work matters, while the team keeps freedom to discover the best features. Feature lists lock in solutions before they are validated.
36. An integration that brings customers
A small expense app builds a deep integration with a widely used Indian accounting software and gets listed in its marketplace. Strategically, what is the main benefit?
- A.It removes the need for any marketing at all
- B.It taps a large existing customer base and fits their workflow
- C.It makes the expense app the owner of the accounting data
- D.It guarantees the partner will never build a rival feature
Show answer
Answer: B. It taps a large existing customer base and fits their workflow
Integrations with popular platforms can be a powerful distribution channel, because they meet customers inside tools they already use. The risk is dependence: the partner may change terms or build the feature themselves.
37. Why the backlog is ordered
Why is a product backlog kept as an ordered list rather than grouped as "high, medium, low"?
- A.Groups make the backlog too short to read
- B.Ordering is needed only for tooling reasons
- C.High, medium and low are not allowed in Scrum
- D.A single order forces clear choices about what comes next
Show answer
Answer: D. A single order forces clear choices about what comes next
With priority buckets, most items end up "high" and the team still has to guess. An ordered list means item 1 beats item 2, which forces trade-off discussions and tells the team exactly what to pull next.
38. Choosing from an audit list
An audit lists 120 issues. The dev team has two days a month for SEO. How should you order the work?
- A.High impact and low effort first, then bigger projects
- B.Fix issues in the order the tool listed them
- C.Start with the lowest-impact items as warm-up
- D.Fix every warning before any errors
Show answer
Answer: A. High impact and low effort first, then bigger projects
An impact vs effort view puts quick wins, like a broken canonical template, first and schedules big, valuable projects next. Many tool warnings have little impact and can wait. This builds momentum and trust with developers.
39. Predicting a rival's response
Before cutting your price, you want to predict how the market leader will react. What should you study most?
- A.Their goals, past reactions and how much the segment matters
- B.Their logo, brand colours and recent ad designs
- C.The number of employees listed on their website
- D.Only their founder's posts on social media
Show answer
Answer: A. Their goals, past reactions and how much the segment matters
Competitor response profiling looks at a rival's objectives, assumptions, capabilities and history of reacting. A leader that depends on that segment and has matched prices before is likely to retaliate, which could start a price war.
40. Symptom or root cause?
A store manager says, 'Our staff are always rushing at closing time.' What should a consultative rep do next?
- A.Ask what causes the rush and what it leads to
- B.Pitch the staff scheduling module straight away
- C.Offer a discount on the full suite
- D.Agree and move to the next topic
Show answer
Answer: A. Ask what causes the rush and what it leads to
The first thing a buyer says is often a symptom, not the real problem. Asking 'why' and 'what happens then' uncovers the root cause and its business cost. The solution you propose should fix the cause.