hard20 pts · first answer countscross-functional-alignmentstakeholder-management

Sales promised a feature you have not planned

You learn that a sales rep promised a customer a feature by next month to close a deal. It is not on the roadmap. What is your best response?

A.Gather the facts, assess fit and cost, agree with the sales leader what can realistically be offered to the customer, and set up a process so future commitments go through productB.Build it quickly to protect the dealC.Tell the customer directly that sales liedD.Ignore it; it is the sales team problem

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