hard20 pts · first answer countsvoice-of-customersurvey-analysis
Switching from 5-point to 7-point
You changed your satisfaction survey from a 5-point to a 7-point scale. Top-box share dropped from 45% to 30%. What is the right view?
Discussion 0
Join free to post in the discussion.
Related questions
- Log useful product feedbackCustomer Success Manager
- Which NPS scores are passivesCustomer Success Manager
- Range of an NPS scoreCustomer Success Manager
- Relational versus transactional NPSCustomer Success Manager
- What closing the loop meansCustomer Success Manager
- Inner loop versus outer loopCustomer Success Manager
- Purpose of a customer advisory boardCustomer Success Manager
- Spot the leading questionCustomer Success Manager