hard20 pts · first answer countsvoice-of-customercsat
Comparing two support teams
Team A has 92% CSAT and Team B has 81%. Team B handles mostly billing disputes; Team A handles password resets. What is the fairest conclusion?
Discussion 0
Join free to post in the discussion.
Related questions
- Log useful product feedbackCustomer Success Manager
- Which NPS scores are passivesCustomer Success Manager
- Range of an NPS scoreCustomer Success Manager
- Relational versus transactional NPSCustomer Success Manager
- What closing the loop meansCustomer Success Manager
- Inner loop versus outer loopCustomer Success Manager
- Purpose of a customer advisory boardCustomer Success Manager
- Spot the leading questionCustomer Success Manager