hard20 pts · first answer countsrisk-managementrenewals

Hidden concentration risk

Logo retention is 95% and NRR is 108%. But your three largest customers make up 40% of ARR, and two renew next quarter with new leadership. What is the best assessment?

A.Everything is fine; the metrics are strongB.Focus only on small customersC.Strong averages hide high concentration risk; build deep, multi-threaded plans for the top accounts and brief leadership on the downside scenarioD.Raise prices for the three largest customers

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Hidden concentration risk

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