hard20 pts · first answer countsnegotiationrenewal-management

Mid-contract downgrade request

Six months into a two-year contract, a customer asks to cut their seats from 200 to 120 because of layoffs. The contract does not allow mid-term reductions. What is the best approach?

A.Reduce the seats immediately and refund the differenceB.Point to the contract and refuse to discuss itC.Understand their situation, honour the contract but offer flexible options such as reassigning seats, moving unused value to another team or product, or right-sizing at renewal with a longer commitmentD.Tell them to cancel and sign a new smaller contract

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Mid-contract downgrade request

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