medium10 pts · first answer countshealth-scores

Green score, but the customer churned

An account showed a green health score until it suddenly did not renew. The score was based almost only on login counts. What is the most likely lesson?

A.Health scores never work and should be removedB.The customer must have been lying on callsC.The CSM should have logged in on the customer's behalfD.The score was missing key signals such as outcome achievement, executive engagement, sentiment and support trends

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Green score, but the customer churned

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