hard20 pts · first answer countssegmentationcs-operations

Cost to serve small accounts

A CSM costs $90,000 a year fully loaded and manages 50 small accounts, each paying $3,000 ARR. What share of each account's revenue goes to CSM cost, and what does it suggest?

A.About 60%; this coverage is too expensive, so move these accounts to a pooled or tech-touch modelB.About 6%; the model is efficientC.About 30%; no change neededD.About 100%; double the CSM's book

Discussion 0

Join free to post in the discussion.

Cost to serve small accounts

Discussion 0

Related questions