medium10 pts · first answer countsrenewalscustomer-communication

Communicate a price increase

Your company is raising prices 8% at renewal. How should you communicate it to a customer?

A.Put it on the renewal invoice without warningB.Apologise and offer to cancel itC.Tell them the day before renewalD.Tell them early, as the contract requires, with context on the value delivered and improvements, and give them time to plan and ask questions

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Communicate a price increase

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