medium10 pts · first answer countschurn-preventionhealth-scores
Letting CSMs override the score
CSMs want to override the automatic health score when they know something the data does not, like a coming reorg. What is a sensible rule?
Discussion 0
Join free to post in the discussion.
Related questions
- Why use a health scoreCustomer Success Manager
- Spot an early churn signalCustomer Success Manager
- Follow up a detractorCustomer Success Manager
- What net negative churn meansCustomer Success Manager
- Average customer lifetimeCustomer Success Manager
- Exit survey at cancellationCustomer Success Manager
- What multithreading meansCustomer Success Manager
- Why talk to churned customersCustomer Success Manager