hard20 pts · first answer countsprocess-modellingprocess-measurement

Leading vs lagging process measures

A collections team is measured on overdue debt at month end. Which added measure would warn them earlier that the month is going badly?

A.Overdue debt at month end, reported againB.Total debt written off last yearC.Annual customer satisfaction score for the bankD.Share of missed payments followed up within 3 days

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Leading vs lagging process measures

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