hard20 pts · first answer countsprocess-modellingchange-management

A good design that nobody follows

A redesigned procurement process is clearly better on paper, but three months after launch staff still use the old email approvals. What was most likely neglected?

A.Change management, including closing the old pathB.The BPMN notation in the to-be modelC.The colour scheme of the new formsD.The number of swimlanes in the to-be diagram

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A good design that nobody follows

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