hard20 pts · first answer countssolution-evaluationgap-analysis

Fit-gap for an off-the-shelf CRM

You are choosing an off-the-shelf CRM, and stakeholders have listed 30 custom features they want built. What is the best approach?

A.Customise the CRM to deliver all 30 featuresB.Build a fully custom CRM insteadC.Pick the vendor with the most features out of the boxD.Run a fit-gap analysis, challenge whether each gap is a real need, and adapt processes to standard features where they do not differentiate the business

Discussion 0

Join free to post in the discussion.

Fit-gap for an off-the-shelf CRM

Discussion 0

Related questions