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easySite Reliability Engineer interview question

What is the difference between monitoring and observability, and what are metrics, logs and traces each good for?

What the interviewer wants to hear

  • Monitoring watches known signals and alerts on known failure conditions
  • Observability is the ability to ask new questions about unknown problems from telemetry
  • Metrics are cheap numeric time series for trends, dashboards and alerts
  • Logs give detailed event records for a single request or error
  • Traces show the path and timing of a request across services

Model answer

Monitoring is watching signals we already know matter, like error rate or disk usage, and alerting when they cross a threshold. Observability is a property of the system: how well we can understand new, unexpected problems from the telemetry it emits, without shipping new code. The three main signals work together. Metrics are numeric time series that are cheap to store and great for dashboards, trends and alerts, but they lose detail. Logs are detailed records of individual events, useful for seeing the exact error and context for one request. Traces follow a single request across services as a tree of spans, showing where time was spent and which hop failed. In practice I start from a metric alert, jump to traces for slow or failed requests, and then read the logs linked by trace ID.

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