medium10 pts · first answer countsraggrounding

Answers beyond the documents

Your support bot sometimes answers from general knowledge when the retrieved docs do not cover the question, giving wrong policy details. Which prompt instruction fits best?

A.Use your best knowledge to always give a full answerB.Answer only using the provided documents; if they do not contain the answer, say so and offer to connect the user with a humanC.Ignore the documents if they seem oldD.Keep answers under ten words

← Right chunk at rank 15 Checkable citations →