hard20 pts · first answer countsstructured-outputclassification

Forced into the wrong label

A ticket router uses a strict enum ["billing", "shipping", "returns"]. Tickets about account login are confidently labelled "billing". What is the best fix?

A.Add an "other" or "unclear" value with a definition, and route those to a human or a fallbackB.Make the enum longer with every possible topic in the companyC.Lower the temperature to zeroD.Remove the enum and accept free text

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Forced into the wrong label

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