How do you deliver bad news, like a delay, to your sponsor?
What the interviewer wants to hear
- Share early, do not wait
- Explain facts: what happened, cause and impact
- Bring options and a recommendation
- State what decision or support you need
Model answer
I share bad news as soon as I am fairly sure about it, because early warning gives the sponsor more options. I prepare before the conversation. I explain the facts clearly: what happened, why, and the impact on dates, cost or scope. I avoid blaming people. Then I present two or three options, for example accept a two-week delay, reduce scope for the first release, or add a specialist at extra cost, with the risks of each, and I give my recommendation. I finish by saying exactly what I need from the sponsor, such as a decision by Friday or help with another department. Afterwards I confirm the decision in writing and update the plan. Sponsors usually respect honesty with a plan much more than late surprises.
Can you answer it under time pressure?
Take a timed medium round and get scored on every answer.
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