easy5 pts · first answer countsproduct-discoverykano-model

A Kano delighter

In the Kano model, which description fits an "attractive" feature (a delighter)?

A.Customers do not expect it, so its absence is fine but its presence pleases themB.Customers expect it as standard, and they are angry if it is missing from the productC.Customers are more satisfied the more of it they get, in a straight lineD.Customers do not care whether it is there or not, either way

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A Kano delighter

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