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Running the team at 100%

A manager wants the team fully booked at 100% so no capacity is "wasted". What does queueing theory say happens to wait times for new urgent work?

A.They rise only in proportion to utilisationB.They fall, since the team is busierC.They stay the same at any utilisationD.They rise sharply as utilisation nears 100%

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Running the team at 100%

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