hard20 pts · first answer countsprioritisationkanosegmentation

Kano results split by segment

In a Kano survey, small shops rate offline mode as attractive, while large chains rate it as must-be. What should the PM do?

A.Average both into one categoryB.Use whichever answer has more votesC.Analyse segments apart and weigh them by strategyD.Drop the feature because results conflict

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Kano results split by segment

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