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RED SAGSkills
hard20 pts · first answer countsprioritisationkano

Kano satisfaction coefficients

Kano responses for a feature: attractive 30, performance 20, must-be 10, indifferent 40. Using Better = (A + O) / (A + O + M + I) and Worse = -(O + M) / (A + O + M + I), what are the values?

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