medium10 pts · first answer countsb2b-productprioritisation

A big client demands a custom feature

Your largest B2B customer demands a custom reporting feature or they may not renew. What is the best approach?

A.Build exactly what they asked for, immediatelyB.Refuse, because custom features are never allowedC.Promise it for next month to calm them downD.Understand the underlying need, check whether other customers share it, assess fit with strategy and cost, then decide and offer a solution or alternative

Discussion 0

Join free to post in the discussion.

A big client demands a custom feature

Discussion 0

Related questions