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Customer Success Manager
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User research
Customer Success Manager
User research questions
10 questions on User research for customer success managers, easiest first.
Easy
6
What a contextual inquiry is
easy
When to use a diary study
easy
What card sorting shows
easy
Social desirability bias
easy
The five whys
easy
What a screener survey does
easy
Medium
3
A good interview follow-up
medium
Focus groups and groupthink
medium
Thanking B2B interviewees
medium
Hard
1
Interviews from one region only
hard
