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Customer Success Manager
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Adoption
Customer Success Manager
Adoption questions
9 questions on Adoption for customer success managers, easiest first.
Easy
3
What DAU/MAU shows
easy
Feature adoption rate
easy
Licence utilisation rate
easy
Medium
3
Half the seats are unused
medium
Logins are up but value is not
medium
Low seat utilisation before renewal
medium
Hard
3
Live but nobody uses it
hard
Six months and never activated
hard
An unused product at renewal
hard
