hard20 pts · first answer countsvoice-of-customersurvey-design
Question order effects
A survey asks about a recent outage first, then asks the NPS question. Why might this lower NPS?
Discussion 0
Join free to post in the discussion.
Related questions
- Log useful product feedbackCustomer Success Manager
- Which NPS scores are passivesCustomer Success Manager
- Range of an NPS scoreCustomer Success Manager
- Relational versus transactional NPSCustomer Success Manager
- What closing the loop meansCustomer Success Manager
- Inner loop versus outer loopCustomer Success Manager
- Purpose of a customer advisory boardCustomer Success Manager
- Spot the leading questionCustomer Success Manager