hard20 pts · first answer countspartner-successchurn-analysis

Customers managed by a partner

A reseller partner manages 80 of your customers day to day, and churn in that group is twice your average. What is the best approach?

A.Ignore them; the partner owns themB.Take the customers away from the partner immediatelyC.Agree with the partner who does what, share health data and playbooks, train their team, and set joint retention goals with regular reviewsD.Raise prices for partner customers

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Customers managed by a partner

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