easy5 pts · first answer countscustomer-feedback

How NPS is calculated

Net Promoter Score (NPS) asks customers how likely they are to recommend you on a 0 to 10 scale. How is the score calculated?

A.Average of all scores multiplied by 10B.Percentage of promoters (9-10) minus percentage of detractors (0-6)C.Percentage of customers who gave 10D.Number of promoters divided by number of passives (7-8)

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How NPS is calculated

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