hard20 pts · first answer countschurn-preventionrenewals
A contract the customer can exit any time
A large customer's 3-year contract lets them end it with 60 days' notice for any reason. How should CS and finance treat this revenue?
Discussion 0
Join free to post in the discussion.
Related questions
- Spot an early churn signalCustomer Success Manager
- Auto-renewal notice periodsCustomer Success Manager
- Follow up a detractorCustomer Success Manager
- What net negative churn meansCustomer Success Manager
- Average customer lifetimeCustomer Success Manager
- Exit survey at cancellationCustomer Success Manager
- What multithreading meansCustomer Success Manager
- Why talk to churned customersCustomer Success Manager