hard20 pts · first answer countschurn-analysiscross-functional-collaboration

Churn traced back to the sale

Analysis shows 60% of first-year churn comes from customers sold through a short-term promotion to a segment outside your ideal customer profile. What should CS do?

A.Ask for more CSMs for these accountsB.Share the data with sales and leadership to adjust targeting and qualification, and create a tailored onboarding path for those already signedC.Stop serving these customersD.Hide the data so sales is not blamed

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Churn traced back to the sale

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