hard20 pts · first answer countsux-writingtoneerror-messages

Saying "sorry" in every message

Every message in an app starts with "Sorry". Users find it tiresome. When is an apology right?

A.In every message, so the app sounds humbleB.Never, because apologies make a brand look weakC.When the product caused a real problemD.Only when the user has made a mistake

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Saying "sorry" in every message

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