hard20 pts · first answer countsux-writingcontent-measurementsupport-deflection

Proving a copy change reduced tickets

You rewrote the bank-transfer instructions to reduce "where is my money?" support tickets. How do you best show the effect?

A.Count the total tickets for the whole company on a single dayB.Compare tickets per transfer before and after, checking other changesC.Ask the writer how much better the new copy feels to themD.Measure how many words were removed from the screen in total

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Proving a copy change reduced tickets

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