hard20 pts · first answer countsux-writingerror-messagesfintech

Telling a user their ID was rejected

A fintech app must tell a user that their ID upload failed KYC checks. Which message is best?

A."We couldn't verify your ID: the photo is blurry. Retake it in good light."B."KYC failed."C."Your identity is fraudulent."D."Verification unsuccessful due to non-compliance with policy 4.2."

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Telling a user their ID was rejected

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