medium10 pts · first answer countsux-writingconversation-designchatbots

When the chatbot can't help

A support chatbot fails to answer a refund question twice. What should its next message do?

A.Repeat the same answer a third time, more slowlyB.Offer a human agent, say how long, and keep the contextC.Ask the user to rephrase their question once againD.End the chat automatically and send a survey

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When the chatbot can't help

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