hard20 pts · first answer countsprocess-modellingprocess-improvement

Optimising for staff or customers

A redesign makes clinic staff 20% more efficient by batching patient tests, but patient waiting time doubles. What does this show about the design?

A.It is clearly better, since staff costs per patient fellB.Waiting time does not matter much in healthcare settingsC.Batching always reduces waiting time in the long runD.It optimised internal efficiency at the customer’s expense

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Optimising for staff or customers

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