hard20 pts · first answer countsprocess-modellingprocess-measurement

Proving the redesign worked

Six months after a new onboarding process launched, the sponsor asks how much faster it is. No one measured the old process. What should have been done?

A.Ask staff whether the new process feels fasterB.Assume a 30% gain, as in the business caseC.Compare it with a competitor's onboarding timeD.Measure baseline metrics before the change

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Proving the redesign worked

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