hard20 pts · first answer countsdata-analysiselicitation

Interviews contradict the data

Staff say the approval process takes one day, but system logs show a median of four days. What should you do next?

A.Share the data, explore why perceptions differ, such as waiting time, rework or exceptions, and observe the process to confirmB.Trust the staff, because they do the work every dayC.Trust the logs and ignore what staff saidD.Average the two figures and report 2.5 days

Discussion 0

Join free to post in the discussion.

Interviews contradict the data

Discussion 0

Related questions